Ultimate Paintball wants you to be happy with your purchase. If you are not 100% satisfied with your purchase you can return your order to Ultimate Paintball for a full refund minus shipping. We want you to have a great shopping experience and that means an easy return process too. We will pay for the shipping back to us if the item arrives defective or if for some reason the order was messed up, so you don't have to worry about the return process. Ultimate Paintball's return policy is the best in the industry because it is made for you. All our products are brand new factory sealed. We will take back any item within 30 days if it is factory sealed unopened and in original condition. We will exchange accessories that are covered under warranty. All markers are covered under warranty from the manufacture, most are for a year except for Tippmann they have a 2 year warranty. To speed up the process please email us at firstname.lastname@example.org. Please email us first and then you may call 573-358-1300 to get an update on your return.
Holiday Return Policy
We will extend the return policy for orders placed from November 1st thru December 31st to February 1st the following year.
Can I return anything?
You may return most merchandise within 30 days of the original invoice date. Certain products may not be returned for any reason, including paintballs or any washed or worn--beyond fitting--apparel item.
My item is unopened and unused.
Unopened and unused products may be returned for a credit to your PayPal account, credit or debit card. Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. We also ask that you include a note with your return explaining why the package was shipped back to us, and an RA# that will be provided by our customer service department to be written on the outside of the box. You may contact us for the RA# at (573) 358-1300. Incomplete returns will be subject to additional charges at our discretion, and any item sent back with obvious signs of use or wear will be subject to a minimum 25% restocking fee. Unless you were shipped something incorrect or defective, we cannot refund shipping charges or transit insurance. If you received free shipping we will deduct the shipping charges if you are wanting a refund. If you just want to exchange for something else then we won't deduct the free shipping charges.
What about open or used items?
Open or used products returned to Ultimate Paintball within 30 days will be subject to a restocking fee to be determined upon receipt to us. You may avoid the restocking fee by taking store credit. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear may be subject to a restocking fee of up to 75%. Regarding returned items, used is defined as any attempts to install, fire, wear or wash.
Since all of our guns are shipped to you brand new, factory sealed, and with a one-year warranty, Tippmann a 2 year warranty you will need to contact the manufacturer about any issues you are having regarding a marker purchased from us. You can find their contact information in the owner's manual that was included, and also on their official website (if you need this information, feel free to contact us for the URL.) We cannot accept any opened markers back for a refund, only a repair which will be shipped to the manufacturer. Thank you!